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Privacy Notice

Updated; September 2026

I understand that reaching out for support can feel like a significant step. Just as trust and confidentiality are at the heart of the therapeutic relationship, I am committed to being transparent about how your personal information is collected, used and protected.

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This website only collects the information necessary to respond to enquiries, provide counselling services, maintain professional records, and ensure the safe operation of the website.

Who I Am

Liberty Therapy
 

Liberty Dent-Hall - Individual Member of BACP
 

33b Shaw Road
Heaton Moor
Stockport
SK4 4AG
 

Email: hello@libertytherapy.co.uk
 

Liberty Therapy is the Data Controller responsible for the personal information collected through this website and during the provision of counselling services.

Information Collection and Usage

Information I Collect

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If you contact me by email or telephone, I may collect:

  • Your name

  • Email address

  • Telephone number

  • Information you choose to share when making an enquiry
     

When you visit this website, certain technical information may also be collected automatically, such as your IP address, browser type and website usage information.

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How Your Information Is Used

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Your information is used to:

  • Respond to enquiries

  • Arrange consultations and appointments

  • Provide counselling services

  • Maintain professional records

  • Meet legal, ethical and professional responsibilities

  • Ensure the security and effective operation of this website
     

Your personal information will never be sold or shared for marketing purposes.

Legal and Technical Compliance

Under UK GDPR, I process personal information on the basis of:

  • Legitimate Interests when responding to an enquiry you have initiated.

  • Contract when providing counselling services.

  • Legal Obligations where required by law or safeguarding responsibilities.

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Where information relating to your health or wellbeing is processed during counselling, this is handled in accordance with UK GDPR requirements for special category data and professional confidentiality obligations.

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This Privacy Notice may be updated from time to time to reflect changes in legal requirements, professional guidance or the services offered by Liberty Therapy.  The most current version will always be available on this website.

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Liberty Therapy uses Microsoft 365 for business email communications.

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Emails sent to hello@libertytherapy.co.uk are securely stored and processed through Microsoft's business systems. Whilst appropriate safeguards are in place, email should not be considered completely secure and I encourage clients not to include unnecessary sensitive information in initial enquiries.

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This website is hosted by Wix. 

 

Wix uses essential cookies to support website security, functionality and performance.

 

These cookies are necessary for the website to operate correctly.

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This website also uses Wix's Usercentrics consent tool.

 

This allows visitors to manage their cookie preferences. Where non-essential cookies are used, you will be asked for consent before they are placed on your device.

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You can update your cookie preferences at any time through the cookie settings available on the website.

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This website uses an embedded Google Maps feature.

 

When viewing the map, Google may collect information such as your IP address and device information in accordance with Google's own privacy practices.

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Record Keeping

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Liberty Therapy operates the following record retention periods;

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  • If you contact Liberty Therapy but do not become a client, your enquiry information will normally be retained for up to four months following our last communication before being securely deleted.
     

  • If counselling services are provided, client records will normally be retained for seven years following the end of therapy.

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This retention period reflects professional practice requirements, insurance obligations, legal considerations and BACP guidance on record keeping and accountability.

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Records are securely destroyed once the retention period has expired.

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Confidentiality and Your Rights

Confidentiality is a fundamental part of counselling.

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Information shared with me will normally remain confidential unless:

  • There is a serious risk of harm to yourself or another person.

  • There are safeguarding concerns.

  • Disclosure is required by law or a court order.

  • Disclosure is required to meet professional or regulatory obligations.

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Where possible, any necessary disclosure will be discussed with you first.

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You have the right to:

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  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion where appropriate.

  • Object to or restrict certain processing.

  • Lodge a complaint with the Information Commissioner's Office (ICO).

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If you have any questions or concerns about how your information is used, please use the contact details outlined above.

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